Rica Rustia Uy – Executive Coach | Growth & Development Mentor
KEYNOTES
Rich in EXPERIENCE!
Rica shares her thirty years of programs, teaching students, training adults, leading teams and coaching individuals, learning from others, connecting with different circles through business and travels.
IMAGE
Get along better with people by presenting a positive image!
A person’s image and personality are important in establishing rapport with others.
Suggested Keynote Talks:
- Creating a Professional Image
- Developing Executive Presence
- Tips on Business Etiquette
- Why Positive Image Matters
Ideal for:
- Conventions
- Associations
- Career Talks
- Student Seminars
- Staff Development Programs
- Frontliners Program
Workshops
- Business Etiquette
- Staff Development Programs
- Dining Etiquette
- Personality Development Basics
- Power Dressing
- Developing Executive Presence
Ideal for:
- Conventions
- Leadership Programs
- Staff Development
- Frontlines Program
- Good Manners
- And Right Conduct Program
CUSTOMER SERVICE
Facing customers is both rewarding and challenging. Done with the right attitude and skills, you are able to build lasting relationships that benefit the business.
So how do you establish that lasting relationship with your customers? What are the tips on how to create that strong recall and connection with them?
Suggested Keynote Talks:
- Customer Centricity: The Lifeblood of a Company
- Reaching out and Connecting with Your Customers
- Internal Customers: The Valuable But Often Forgotten Asset
- Creating that Unforgettable Customer Experience
Ideal for:
- Sales Conferences
- Staff Development
- Conventions
- Business Leaders Workshop
- Frontline Development Program
Workshops:
- How To Refuse a Request
- Basic Rules in Customer Service
- Internal and External Customer Service
- Building Trust and Relationship with Your Customers
Ideal for:
- Frontline Development Program
- Staff Development
- Sales Conferences
COMMUNICATION
Comfortably converse with people. Get tips on how to persuade others during meetings.
Having the confidence to properly express our ideas is a valuable asset.
Suggested Keynote Talks:
- Active Listening for Powerful Conversations
- How To Handle Conversations with Ease
- Giving and Receiving Feedback
- How To Speak Clearly and Effectively
Ideal for:
- Staff Development
- Conventions
- Personal Development Program
- Leadership Development
Workshops
- The Art of Negotiation
- Effective Ways to Give
- And Receive Feedback
- Leadership Development
- The Art of Small Talk
- How to Do Well During Interviews
Ideal for:
- Staff Development
- Student Development
- Conventions
- Associations
- Personal Development Program
- Leadership Development
INDIVIDUAL EFFECTIVENESS
Self-Care, Social Intelligence, Emotional Intelligence
Are you stressed out all the time? Do you want to have better control of your emotions?
Do you want to learn tips on how to get along better with others?
With all distractions and added pressure to do well both at home and at work, it is easy to feel lost. It becomes challenging to figure out how to balance it all.
Suggested Keynote Talks:
- Self Care Matters
- Tips on Managing Stress
- Successful Leaders have High EQ and SQ
- Life Skills: Resilience and Grit
- The Gift of Empathy
- Getting Along With Others by Increasing your Social Intelligence Quotient
Ideal for:
- Sales Conventions
- Conferences
- Associations
- Frontliners Conventions
- Student Development
- Staff Development
Workshops:
- Leading with EI and SI
- Managing Yourself through Emotional Intelligence
- Stress Management
- Achieving Work Life Balance
Ideal for:
- Staff Development
- Conventions, Personal Development Program
- Health and Wellness
- Employee Engagement Program
LEADERSHIP and MANAGEMENT
Have a more active role in leading your team. Get members to engage with you. Have that coaching conversation with ease. Manage meetings better.
As leaders, we all need to get ahead of the game so we can lead our team to greater success.
Suggested Keynote Talks
- Tips on Leading a Multi-generation Team
- How to Lead with Diversity and Inclusion
- Ensuring Creativity and Innovation in Your Team
- Creating a Powerhouse Team
- How To be A Servant Leader
Ideal for
- Leadership Conventions
- Employee Engagement Program
- Leadership Program
- Associations
- Student Leaders Convention
- Team Building
Workshop
- Servant Leadership
- Situational Leadership
- Balanced Scorecard
- Change Management
- Team Management
- Meeting Management
Ideal for
- Management Programs
- High Potential Program
- Conventions
- Associations
- Leadership Development Program
